Shipping policy

How Your Plants Are Shipped

Our plants are grown on a 200+ acre nursery in Southern Alabama. We ship plants year-round, and all of our plants are field-grown. We do not ship bare-root plants like some other online nurseries. Instead, our plants ship in nursery containers with full root balls.

Please be aware of your area's weather conditions when placing your order. If it will be 90+ degrees, below freezing and snowing, or a hurricane is on the way, consider waiting until the weather improves. This will help ensure that your plant will do well in transit.

Picking Your Plants

We do our best to provide the highest-quality plants so they can survive the journey to your doorstep. We pull the plants the same day they are going to ship from the nursery and strive to pick the highest quality plants for your order.

After pulling the plants from the field, they are watered, tagged, and bagged for your shipment.

Packing Your Plants

Each plant's base is wrapped in a plastic liner and cinched to the stem. The bags keep moisture locked in so that your plants arrive fresh. Remember to water your plants after you've unboxed them!

We place the plants in single, double, or multi-pack boxes designed to fit your desired pot size. Our tab systems lock in the pot to prevent the plants from moving around too much in transit. Finally, we tape up the box and add a detailed packing list outside.

Shipping Your Plants

We strive to ship all orders the day after you have placed an order or the following day. We do not ship on Sundays, so orders placed on Saturday or Sunday will ship on the next business day.

We ship all plants via UPS or FedEx ground service.

It is typical for the root ball and soil to loosen during shipping. Our guarantee will not consider a "loose root ball" damage.

We try to pack for the turbulence during shipping, but minor branch breakage and leaf loss from the vibrations are common. Therefore, minor leaf loss and minor branch breakage will not be considered "damage" under our guarantee.

If your plant is damaged in transit or if, for any reason, you think your plant is unhealthy, don't hesitate to contact [email protected] within the allotted time frame outlined in our guarantee. We usually ask for a photo of the damaged plants to help you assess your claim.